Policies

  • When Scheduling any service, a non-refundable deposit must be made at the time of booking. This non-refundable deposit will go toward your service total the day of your scheduled service.

    Non-refundable deposits for color services over $200 will be 25% of the service booked.

    In the event that you reschedule or cancel, your deposit is forfeited and a new non-refundable deposit must be made to rebook.

    THIS IS NON-NEGOTIABLE

  • A form of payment (debit/credit card) is required to be kept on file to finalize any scheduled service.

    -In the event of a violation of policy occurs, I reserve the right to and will charge the form of payment on file.

  • 72 hrs before your service you’ll receive an email reminder about your scheduled service. This would be the best time to let me know if you’d like to reschdule/cancel your appointment before being charged a rescheduling/cancellation fee.

    In the event that you reschedule/cancel your service with 48hrs or less will result in being charged 50% of the remaining balance your scheduled service.

    In the event that you reschedule/cancel your service with 24hrs or less notice will result in being charged 100% of the remaining balance your scheduled service.

    Here’s an example for clarification:

    You’re booked for the a color service on Friday at 10 am.

    To reschedule/cancel your appointment without a rescheduling/cancellation fee you would have to do so before Wednesday at 10 am.

    If you decide to reschedule/cancel your appointment after that time, you will be charged 50% of your scheduled service.

    If you reschedule/cancel your appointment after Thursday at 10am, you will be charged 100% of your scheduled service.

  • I understand that certain circumstances happen that are out of our control.

    If that’s the case for you and you aren’t able to make your appointment because of it, you are able to use one pass (every year) that negates a “Reschedule/Cancellation Fee” in the event that it falls within the 48hr or 24hr charge.

  • Every service I provide has a specific timeframe. In the event that you’re running late for your scheduled service, please reach out.

    The cut-off for any service is 10 minutes after the scheduled start time.

    In the event of a late arrival, it may change the service you receive depending on the remainder of time scheduled. You will still have to pay the cost of the original scheduled service.

    If my availability permits accommodating a late arrival after 15 minutes, you will be charged a late fee of $50 on top of your service.

    SHOULD YOU BE LATER THAN 10 MINUTES TO YOUR SCHDULED SERVICE AND MY AVAILABILITY DOES NOT PROVIDE ENOUGH TIME TO TAKE YOU , YOUR SERVICE WILL THEN BE CANCELLED AND YOU WILL BE CHARGED 100% OF THE REMAINDER OF YOUR SCHEDULED SERVICE.

  • I DO NOT ISSUE REFUNDS FOR SALON SERVICES.

    I pride myself in providing a customized extensive consultation, where expectations are managed and agreed upon before carrying out any service. At the end of the day, the hair will always dictate the outcome and sometimes has other plans.

    I will always give my honest professional opinion as well as incorporating the current hair canvas, lifestyle, maintenance, and, budget of my clients. However, it is each client’s personal responsibility to be upfront and honest about their hair’s history.

    Any damage caused to the hair as a result of undivulged information during the consultation is not the responsibility of myself or Alchemy Salon and Spa.

    At the end of the day, color/lightening services are chemical services and by booking you understand the risks.

    When it comes to haircuts, my philosophy with bigger changes is “It’s better to keep the length slightly longer than what’s initially wanted to have the option to go shorter then it being too short.”

    On the rare occasion that after you receive your service, an adjustment must be made, I am more than happy to schedule one for you. I ask that you contact me within a week after your service. These adjustments must be validated.

  • I DO NOT ISSUE REFUNDS FOR SALON SERVICES, FEES INCURRED FROM VIOLATION OF POLICIES OR ANY DEPOSITS MADE FOR SERVICES.